Store temporarily closed until September 2021 ** Mail Order Still Open ** FREE UK SHIPPING ON ORDERS £75 AND OVER ** WE SHIP WORLDWIDE ** Call on +44 7768 366 552

Frequently Asked Questions about ordering, shipping and payment

HOW TO SHOP

Orders can be placed on our website.

When you’re finished shopping, click on the “Add to Cart” to place your order. Price and availability will be displayed. You may also edit your order at this time. When you’re happy with your order, proceed to checkout.

Alternatively, you can call us on +44 (0)7768 366552

or email: info@portobellocashmere.co.uk

PRICES AND DELIVERY CHARGE

The prices displayed on our website includes delivery costs.

  • The cost of delivery for each order in the UK is free for all orders over £75 regardless of the size or weight of your order.
  • International delivery for each order is £12.99  regardless of the size or weight of your order.

PAYMENT OPTIONS

  • We accept Paypal, Master Card, Visa, Maestro, direct bank transfer but you will need to call us for details
  • All transactions are encrypted for your safety. We do not keep any card details

SIZE GUIDE

We stock LADIES sizes starting from UK sizes:

  • 36″:Small
  • 38″:Medium
  • 40″:Large
  • 42″:X Large
  • 44″:XX Large

The sizes depend upon the knitting of the fabric and style.

 

We stock MEN’S sizes starting from UK sizes:

  • 42″:Small
  • 44″:Medium
  • 46″:Large
  • 48″:X Large
  • 50″:XXL
  • 52″:XXXL
  • 54″:XXXXL

The sizes depend upon the knitting of the fabric and style.

 

RETURNS & EXCHANGES

It is our policy that we DO NOT offer any refunds on the items purchased . However the customer may EXCHANGE it for any other item or issue a CREDIT NOTE of the same amount to be spent on any item within a year from the date of return.

 

Dear Customers,

We will re-open the shop at 166 Portobello from September 2021, but remain open on line. If you can't see on line what you are looking for please call on +44 7768 366 552 or email on info@thecashmereclub.co.uk. In the meanwhile Clare who works at Portobello Cashmere is useing the shop as a take away deli, vegitarian salad bar called Peel. Clare and Euan are serving delicious coffee too, so please go and see them and give them your support. We decided that to reopen at the beginning of summer selling cashmere after such a long lockdown we could use the space better in the summer as a deli and in the winter selling woolies. Stay safe and we look forward to seeing you soon.