Due to forced lock down as of 19 Dec 2020 we will reopen the shop at 166 Portobello Road as soon as we are able to - mail order still open - WE SHIP WORLDWIDE - FREE UK SHIPPING. Call on +44 7768 366 552

Frequently Asked Questions about ordering, shipping and payment

HOW TO SHOP

Orders can be placed on our website.

When you’re finished shopping, click on the “Add to Cart” to place your order. Price and availability will be displayed. You may also edit your order at this time. When you’re happy with your order, proceed to checkout.

Alternatively, you can call us on +44 (0)7768 366552

or email: info@portobellocashmere.co.uk

PRICES AND DELIVERY CHARGE

The prices displayed on our website includes delivery costs.

  • The cost of delivery for each order in the UK is free regardless of the size or weight of your order.
  • International delivery for each order is £12.99  regardless of the size or weight of your order.

PAYMENT OPTIONS

  • We accept Paypal, Master Card, Visa, Maestro, direct bank transfer but you will need to call us for details
  • All transactions are encrypted for your safety. We do not keep any card details

SIZE GUIDE

We stock LADIES sizes starting from UK sizes:

  • 36″:Small
  • 38″:Medium
  • 40″:Large
  • 42″:X Large
  • 44″:XX Large

The sizes depend upon the knitting of the fabric and style.

 

We stock MEN’S sizes starting from UK sizes:

  • 42″:Small
  • 44″:Medium
  • 46″:Large
  • 48″:X Large
  • 50″:XXL
  • 52″:XXXL
  • 54″:XXXXL

The sizes depend upon the knitting of the fabric and style.

 

RETURNS & EXCHANGES

It is our policy that we DO NOT offer any refunds on the items purchased . However the customer may EXCHANGE it for any other item or issue a CREDIT NOTE of the same amount to be spent on any item within a year from the date of return.

 

Dear Customers,

We are being forced to shut the shop as of 19th December, but we will re-open the store as soon as we are allowed, if you can't see on line what you are looking for please call 07768 366552. We will resume our mail order service from 2nd January 2021. Again, we just want to say a massive thank you for all the love and support you've shown us during this tough time - we really do appreciate it! Happy Christmas

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